Q – My Voucher code has expired. How do I get the paid value?
A – Just send us an email with your voucher code and email address you want credit sent to.
Q – My voucher code is not working.
A – Your voucher code should end with either “REC” , “SQ” or “EMB”
- If your code end with “REC” it will only work on a rectangle stamp. They can be found here
- If your code ends with “SQ” it will only work on a square stamp. They can be found here
- If your code ends with “EMB” it will only work on a embosser. They can be found here
It’s best to copy and paste the voucher code into the coupon field and hit “Apply Coupon” to redeem your voucher. Let us know if you are still having problems.
Q – How do I redeem my voucher?
A – Check out this link for instructions. www.2712designs.com/voucher-faq
Q – Can I change the font or ink color?
A – Font changes are not available.
Ink color changes are not included in the promotion. If you would like to change the color for an additional charge, please purchase the following as an add-on with your stamp.
Change Ink Color – $6.99
We have 10 different colors to choose from.
Q – Will I receive a proof?
A – At this time we do not offer proofs, but rest assured we design every stamp so that it looks the best with your personalized text.
Q – How long will it take to receive my order?
A – Please check our current shipping times HERE
Q- I placed my stamp order, but would like to make a change?
A- Once your order has been submitted we can make changes as long as it has not been sent to production. Just send us an email and we will help you if we can.
Q – Can I change elements of the stamp design or swap fonts?
A – Any change to a stamp is considered custom work. To add a logo or to change a stamp you can inquire below and we’ll get back to you with a price quote.